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FAQs (Frequently Asked Questions)
No-Hassle Returns and Free USA ExchangesIf you don't find your question answered on our FAQ pages, please contact us.Our basic policy on Returns and Exchanges:
Returns and Exchanges questions:
No. Back to Questions List How do I return an item for a refund?
If you paid by credit card, we'll refund the card you paid with. If you paid by check or money order, we'll issue you a refund check. Back to Questions List Do I have to notify you before I return an item for a refund? We don't require you to contact us before returning an item for a refund unless you want to return an item more than 30 days after you receive it. However, we do appreciate it when customers let us know in advance that they are returning merchandise. Back to Questions List I want to return/exchange an item that I received more than 30 days ago. Can I still return/exchange the item? At our discretion, we sometimes accept returns or exchanges after the 30 day limit. The most common example is a holiday gift that was ordered well in advance. If you want to return/exchange something after the 30 day limit, please contact us. Back to Questions List How do I exchange an item? Send the item back to us in salable condition within 30 days. Include a note telling us:
Back to Questions List How much will you charge for shipping an exchange to a USA address? None for the first exchange of an item. We do not charge shipping for exchanges to USA addresses, unless you repeatedly exchange the same item (hasn't happened yet). Back to Questions List How much will you charge for shipping an exchange to an address outside the USA? Unfortunately, we usually can't ship exchanges outside the USA for free. Charges for shipping an exchange will usually be about equal to our normal International Shipping rates. Please contact us if you wish to exchange an item to an address outside the USA. Back to Questions List Do I have to notify you before I return an item for an exchange? We don't require you to contact us before returning an item for exchange unless you want to exchange an item more than 30 days after you receive it. However, we can often ship the exchange item more quickly if you contact us to let us know what you're returning and what you'll want in exchange. Back to Questions List If I exchange an item for a less expensive item, will you give me a partial refund? Yes. Follow the steps above for exchanging an item. We'll refund you the difference in price. If you paid by credit card, we'll partially refund the credit card you paid with. If you paid by check or money order, we'll issue you a refund by check or money order. Back to Questions List How do I exchange an item for a more expensive item? Follow the steps above for exchanging an item. In addition, include payment or payment information in some form to cover the difference in cost. For instance, if you want to exchange a $10 tie for a $19 tie, include payment. You can do include payment in the following ways:
My club ordered t-shirts with our club logo added on them, and I ordered the wrong size. Can I return or exchange the t-shirt? Usually not. Once the t-shirt has a club logo on it, it's not really in salable condition anymore. Back to Questions List I need to exchange an item, but I need the replacement item really soon. Is it possible for you to send me the replacement item before you receive the exchange item? We sometimes do this, at our discretion. Please contact us by phone or email. Back to Questions List Where do I return an item for a refund or exchange? Send the item(s) to:
Returns & Exchanges 196 Saratoga St. N. St. Paul, MN 55104 (Customers outside the USA should write "USA" after the last line above) If we make a mistake on your order, we fix it at our expense. This is very rare, but we're embarrassed to admit that it does happen sometimes. If you receive a wrong item, contact us by phone or email or postal mail. Tell us what we were supposed to send and what we sent instead. We'll send you the correct item, usually by Priority Mail. If there's an urgent deadline for the replacement item, we sometimes send the replacement item by Express Mail. We'll usually include a postage paid return envelope. Please put the wrong item in the postage paid envelope and send it back to us. Back to Questions List I received an item in unsatisfactory condition. What do I do? If we make a mistake on your order, we fix it at our expense. It's very rare for us to ship an item in unsatisfactory condition, but we're embarrassed to admit that it does happen sometimes. If you receive an item in unsatisfactory condition, >contact us by phone or email or postal mail. Tell us what the problem is. We'll send you a replacement item in satisfactory condition, usually by Priority Mail. If there's an urgent deadline for the replacement item, we sometimes send the replacement item by Express Mail. We'll usually include a postage paid return envelope. Please put the unsatisfactory item in the envelope and send it back to us. Back to Questions List If you don't find your question answered on our FAQ pages, please contact us. |
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THE SCIENCE TeeCHER Math and Science Apparel and Accessories info@scienceteecher.com 1-877-286-6212 Toll-free in USA |